Customer Satisfaction:
If you are not satisfied with any product purchased from Prime Vita, or wish to return or exchange an item,
please email or call us within 7 days of purchase.
A full refund (excluding shipping/carriage charges) will be issued, or exchange items will be sent
(subject to additional carriage charges).
Faulty or Damaged Products:
Such items must be returned to our Returns Department along with a brief explanation and valid proof of purchase.
Packaging Condition:
Products must be returned in their original packaging for a refund or exchange to be processed.
Refund Timeline:
Refunds will be processed within 45 working days after the returned product is received by Prime Vita.
Customer Responsibility:
While the product remains with the buyer, it is the buyer’s responsibility to keep the product safe and secure
until it is returned.
